Truly Nolen Pest Control Review : Best for Natural Treatment

• Overall Rating:  

    4/5
• Products & Services:  

    4.5/5
• Cost:  

    4/5
• Ease of Use:  

    4/5
• Customer Support & Reviews:  

    3.5/5

Our Review

Truly Nolen is truly a family business. The company started as a father teaching his son how to get rid of pests and it’s now run by the original owner’s granddaughter. Truly Nolen has been providing a wide variety of pest control services to Americans for nearly 90 years.

Highlights

• 24-hour response time on many pest control requests

• Offers services for 27 different pests

• Offers insulation and lawn care services

Truly Nolen Products & Services

One thing that sets Truly Nolen apart from its competitors is its availability to its customers. In addition to emergency services, the company offers treatment appointments on Saturdays and evenings – which can be rare for pest control companies.

Truly Nolen Pest Control

Truly Nolen treats a wide variety of pests in its general pest control

Truly Nolen also provides specialized treatment for the following:

Truly Nolen Termite Control

Termites can cause serious damage to your home. Truly Nolen’s termite plan combines services above and below ground. Treatment areas include:

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Truly Nolen Cost

Truly Nolen offers free inspections for all of its pest control services. They promise to contact you within one business day – either by phone or email – to set up a time for your inspection. You can get a one-time service through Truly Nolen. The cost for a one-time service runs around $350. 

The company also offers what it calls its 4 Seasons Pest Control Plan. It’s an annual agreement that a Truly Nolen technician will treat your home every three months – or four times a year. But you have access to unlimited service calls. The initial visit will cost you around $150 and you will be billed $55 a month after that.

Termite and rodent services are priced separately from general pest control. Technicians will not be able to give you a cost for termite treatment or rodent removal until they see the extent of the problem they are dealing with.

Truly Nolen has a referral program for its customers. If you refer a friend and they sign up for an annual contract, Truly Nolen will give you a $25 gift card.

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Truly Nolen Customer Support & Reviews

Depending on the plan you choose, Truly Nolen offers a 30 or 90-day money back guarantee. If you aren’t happy with the services, or are still experiencing problems, a technician will return to your home within 24 hours of treatment to re-treat your home. If you still aren’t happy, Truly Nolen will give you a 100% refund of your most recent charges.

For the most part, Truly Nolen receives good reviews online for its services. But you will find many complaints registered with the Better Business Bureau or on trusted consumer websites like TrustPilot. Customers say they didn’t receive the services they paid for, specific technicians performed their jobs poorly, or they continued to have problems with pests after treatment. Truly Nolen does seem to try and respond to these issues and rectify the situation.

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Truly Nolen Company Background

Truly Nolen is the name of the person who started the company. He learned all about pest control while working for his father’s company – Economy Exterminators. After moving to Tucson, Arizona in 1955, Nolen opened his own pest control company and 11 years later acquired his dad’s company. Nolen’s daughter, Scarlett, is now president of the company.

Today, Truly Nolen Pest Control has locations in Arizona, California, Florida, Georgia, Kentucky, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, and Utah. It also offers services in Nova Scotia, Ontario, and Saskatchewan.

The company operates a Pest Research Center in Tucson where a team of entomologists spend their time studying and learning about pests to improve treatment methods.

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What Does Truly Nolen Do On The First Visit?

On your first visit, a Truly Nolen technician will show up to your home to conduct an inspection and assessment. It’s important that you be home, because they will need access to the inside. They do a thorough check inside and outside of your property to look for signs of bugs, determine what kind they are and the best course of treatment to get rid of them.

The technician will then explain how they will go about treating your home, give you an estimate for the cost, and begin treatment, if you agree to the terms.

Who Are Truly Nolen’s Main Competitors?

Truly Nolen competes for business against the leaders in the industry. Orkin, Terminix and Ehrlich are all top competitors of this company. The biggest drawback for Truly Nolen is they only provide service in 16 states, whereas the other companies have service in most of the states in the U.S.

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How Often Does Truly Nolen Come To Spray?

A Truly Nolen technician will spray your home for pests every quarter – or four times a year.

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Is Truly Nolen’s Spray Safe?

Truly Nolen prides itself on being environmentally responsible. The technicians use natural products whenever they can. When possible, pest control specialists will use botanical aerosols which are made from plants or borate-based powder applications which are safe for people and pets.

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The Bottom Line

Truly Nolen is a good pest control company, but one of its biggest drawbacks is its limited service area. They are only available in 16 states. The company takes its environmental responsibilities seriously, and prides itself on using natural products to get rid of pests.

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